ARTWORK SUBMISSION
Q. Which file formats can you take?
A. You may e-mail, send a CD, or upload to FTP site the following Mac or PC version desktop design formats: QuarkXpress, Adobe Photoshop, Adobe Illustrator, Adobe Pagemaker, Adobe InDesign, Adobe Acrobat (PDF) and CorelDraw. We DO NOT accept art files created using Microsoft desktop applications such as Microsoft Word, Microsoft Powerpoint, or Microsoft Publisher. Color printed products print in 4 color process (CYMK) or a specific PMS color(s) = double-check art files before submitting. If submitting art for text, make sure that either the fonts are embedded or outlined.
Q. I want an electronic proof. What do I do if my job requires a precise color match?
A. For most orders either an electronic proof or digital printed color proof will be sent to you at no cost. For a match to what your finished product will look like or a printed physical sample, we recommend you order a color press proof. Press proofs are costly since they require the inking of the press and a small production of the finished job. For press proof pricing, please contact your Beagle Legal sales representative.
SHIPPING SCHEDULE
Q. When do Beagle Legal items ship?
A. Most in-stock filing product and envelope orders placed before 12PM EST ship same day, otherwise the next business day. We DO NOT GUARANTEE same day shipping. On custom or manufactured items, call 888.800.3090 for a current production schedule.
BILLING, PAYMENT, EXTRA CHARGES / RETURNS
Q. What methods of payment do you accept?
A. We accept Visa, MasterCard, American Express and Discover through Google Checkout, PayPal or Authorize.net payment gateways; OR, you can also pay with credit card by calling in your order. We accept personal and/or company checks for payment with approved credit, as long as payment is received according to Net 15 day terms, and with a credit card as a backup. All sales above $5,000 must be paid by check or additional credit card fees will apply.
* OVER or UNDER RUNS - since hi-speed machinery/presses cannot stop on the exact quantity ordered, CUSTOM manufactured/printed orders often result in either an OVER or UNDER run of product. Quantities MUST BE ACCEPTED since custom products cannot be re-sold to other customers. For details on industry standard +/- quantity variances per product, call for details.
* RETURNS - freight (even on FREE Freight items) PLUS a 5% re-stocking fee will be charged on all returned stock items; credit is issued after stock is returned and reviewed. Please call 888.800.3090 for further information and return address. Custom orders may NOT be cancelled or returned for any reason. Re-prints of custom items are handled on a per case basis.
Q. Do you charge taxes on orders?
A. Beagle Legal does not collect sales tax on Internet sales, EXCEPT for sales placed in/shipped to the states of Maryland, Pennsylvania, Virginia, & the District of Columbia.
Q. How much do you charge for shipping/handling?
A. ORDERS INCLUDE FREE GROUND FREIGHT TO 1 LOCATION for deliveries inside the continental U.S. For MOST stock filing product / envelope orders your carrier will either be UPS Ground or FEDEX Ground. For custom orders and large shipments, we use a freight carrier that is determined at the time the project is ready to ship.
ADMINISTRATION
Q. Is your website secure?
A. Beagle Legal provides customers with a secure ordering process using Secure Socket Layer (SSL) technology. All of your personal and payment information is encrypted and transferred via a secure server.
Q. Do you share or sell my contact information?
A. NO. Customer information is for internal use only. Beagle Legal will not sell or release customer information unless otherwise notified in writing by a customer. Then, and only then, will information be provided at the behest of said customer and as it pertains solely to said customer.
Q. Can I change the shipping method after I have placed an order?
A. As long as your order has not shipped, you can change the shipping method.
Q. If I forgot my Password, how can I retrieve it?
A. Your password can be retrieved by entering your username at the My Account button found at the top of the Beagle Legal homepage. After entering your username, click on 'Forgot Password’ and we will send you an e-mail with your password.
Q. If I am already a registered user, how do I change addresses and other information?
A. You can log on to your account and make any changes necessary to your account information and once you save them they will be effective immediately.