SHIPPING SCHEDULE
Q. When do BeagleLegal items ship?
A. Most in-stock filing product and envelope orders placed before 12PM EST ship same day unless otherwise advertised. We DO NOT GUARANTEE same day shipping. On custom or manufactured items, call 888.800.3090 for a current production schedule.
BILLING, PAYMENT, EXTRA CHARGES / RETURNS
Q. What methods of payment do you accept?
A. We accept Visa,
MasterCard, American Express and Discover as well as Google Checkout. We
can accept personal/company checks for Corporate Accounts
with approved credit, Net30 Day terms. In some cases, credit card
information may need to be retained as a back-up method of payment even
with approved credit. For a Credit Application contact customer service.
If paying by Credit Card please ensure
the Billing address field contains the address that your credit card
statement is mailed to.
* OVER or UNDER RUNS - since hi-speed machinery/presses cannot stop on the exact quantity ordered, custom manufactured / printed orders often result in either an OVER or UNDER run of product which must be accepted. You will be billed for the quantity shipped since custom products cannot be re-sold to other customers. For details on industry standard +/- quantity variances per product, call for details.
* RETURNS - return freight PLUS a 5% re-stocking fee will be charged on all returned stock items (most often the re-stocking fee is waived if a replacement order is made); credit is issued after stock is returned and reviewed. Custom orders may NOT be canceled or returned for any reason. Re-prints of custom items are handled on a per case basis. Please call 888.800.3090 for further information or to arrange a return.
Q. Do you charge Sales Tax on orders?
A. BeagleLegal does not collect Sales Tax on Internet sales EXCEPT for sales placed in/shipped to the states of Maryland, Pennsylvania, Virginia, & the District of Columbia. If your organization is located in one of these states AND you are Tax Exempt, please provide a copy of your certificate at the time your order is placed.
Q. How much do you charge for shipping/handling?
A. Orders placed on-line for stock items in the quantity listed include Free Ground freight to 1 location for deliveries inside the continental U.S. Most stock filing product / envelope orders will either be shipped using UPS or FEDEX Ground. For custom orders and larger quanity shipments, we use a freight carrier that is determined at the time the project is ready to ship. If you have a dock at your facility please let us know...inside delivery is not included on freight carrier shipments. Expedited Delivery Service - 2nd Day Air or Next Day Air - as well as inside delivery using a freight carrier is available for an additional charge.
ARTWORK SUBMISSION
Q. Which file formats can you take?
A. We accept the following
Mac or PC version desktop design formats: QuarkXpress, Adobe Photoshop,
Adobe Illustrator, Adobe Pagemaker, Adobe InDesign, Adobe Acrobat (PDF)
and CorelDraw. We DO NOT accept art files created using Microsoft
desktop applications such as Microsoft Word, Microsoft Powerpoint, or
Microsoft Publisher. Color printed products print in 4 color process
(CYMK) or a specific PMS color(s) = double-check art files before
submitting. If submitting art for text, make sure that either the fonts
are embedded or outlined.
Q. How do I submit my art?
A. If
your art file is less than 5mb you may e-mail or send a CD with your
art. For files larger than 5mb you may upload to our FTP site. For FTP site address location contact us.
Q. I want an electronic proof. What do I do if my job requires a precise color match?
A. For most orders either an electronic proof or digital printed
color proof will be sent to you at no cost. For a match to what your
finished product will look like or a printed physical sample, we
recommend you order a color press proof. Press proofs are costly since
they require the inking of the press and a small production of the
finished job. For press proof pricing, please contact your BeagleLegal
sales representative.
ADMINISTRATION
Q. Is your website secure?
A. BeagleLegal provides customers with a secure ordering process using Secure Socket Layer (SSL) technology. All of your personal and payment information is encrypted and transferred via a secure server.
Q. Do you share or sell my contact information?
A. NO. Customer information is for internal use only. BeagleLegal will not sell or release customer information unless otherwise notified in writing by a customer. Then, and only then, will information be provided at the behest of said customer and as it pertains solely to said customer.
Q. Can I change the shipping method after I have placed an order?
A. As long as your order has not shipped, you can change the shipping method.
Q. If I forgot my Password, how can I retrieve it?
A. Your password can be retrieved by entering your user name at the My Account button found at the top of the BeagleLegal homepage. After entering your user name, click on 'Forgot Password’ and we will send you an e-mail with your password.
Q. If I am already a registered user, how do I change addresses and other information?
A. You can log on to your account and make any changes necessary to your account information and once you save them they will be effective immediately.