Q. When do BeagleLegal items ship?
A. Most in-stock filing product and envelope orders placed before 12PM EST ship the same day unless otherwise advertised. We DO NOT GUARANTEE same day shipping. On custom or manufactured items turn times are generally noted or feel free to call 888.800.3090 for a current production schedule.
Q. How much do you charge for shipping & handling?
A. On-line orders include Free Ground freight to 1 location inside the continental U.S. Most stock filing product / envelope orders will either be shipped using UPS or FEDEX Ground. For custom orders and larger quantity shipments we use a freight carrier that is determined at the time your order is ready to ship. Expedited Delivery Service - 2nd Day Air or Next Day Air - is available for an additional charge. NOTE - due to the policies of FEDEX and UPS additional charges may be added to your credit card for Limited Access Deliveries. Examples include:
- Individual (mini) storage units
- Commercial establishments not open to walk-in public during normal business hours
- Construction sites
- Fairs or carnivals
- Military Base/Installations
- Rural route or out of town highway access locations
- Businesses located in residential areas in Canada
- Sites requiring Security Inspections prior to delivery
Q. Do I need a delivery dock to place a large order?
A. If you have a dock at your facility please let us know when placing your order. Inside delivery, lift gate and residential delivery charges are not included on standard freight carrier shipments so you may see a subsequent charge to your credit card. If you do not have a dock and/or require a delivery to a specific floor or room we'll need to know ahead of time so we can arrange for the right type of truck and service for your delivery.
Q. What if I need to do a return?
A. Return freight PLUS a re-stocking fee will be charged on all returned stock items (the re-stocking fee is often waived if a replacement order is made); BeagleLegal will email a label(s) to affix to the carton(s) and schedule return service. Credits / refunds are issued after the product is returned and reviewed. Custom orders may NOT be cancelled or returned for any reason. Re-prints of custom items are handled on a per case basis. Please call 888.800.3090 for further information or to arrange a return.